Gifts from Wales & Fair Trade Gifts from the World


Terms & Conditions

SECURITY

In order to provide our customers with the safest options available we use Geotrust QuickSSL a 128/256 Bit SSL Certificate to ensure a secure and stable transaction environment.

The SSL software encrypts all of your personal information, including credit card number, name and address, so that it cannot be read as the information travels over the Internet.

Our system emails a purchase order to Cadwyn Ltd. Payments are processed via Worldpay.

DISCLAIMER

While we make every effort to ensure the accuracy and reliability of our services, Cadwyn Ltd makes no warranties or guarantees as to their suitability for any purposes. Cadwyn Ltd accepts no responsibility for any use of the information provided and shall not be liable for any loss or damage incurred as a result of relying on information contained on this website.

Our website is intended to provide background information only. If you have a specific problem you are strongly advised to consult an appropriately qualified professional.

Certain links and information on our website are provided by other organisations over which Cadwyn Ltd has no control and for which we cannot accept responsibility.

COPYRIGHT

This site contains material such as text and images that is copyright protected. For such material we retain rights for reproduction or redistribution. Reproduction in whole or in part in any form or medium for commercial purposes without express written permission of Cadwyn Ltd is prohibited. We will act on any infringement of our rights.

Such protected material, however, may be used under the terms of "fair use" as defined in the copyright laws, which generally permit use for non-commercial educational purposes such as teaching, research, criticism, and news reporting.

SHIPPING POLICY

We ship to all International destinations using, First Class Royal mail Post UK or Air Mail WORLDWIDE. An individual needs to be present at the given address on the day of the delivery. If not a delivery card will be left with instructions on how to collect the package.

Shipping, Handling & Processing Rates

We charge £5 GBP for Shipping, Handling and processeing for all orders worldwide. On all retail orders of £75 GBP or more the delivery is free of charge. This will be calculated automatically by our system.

ONLINE SECURE TRANSACTIONS - We accept Visa, Mastercard, Maestro, JCB and American Express. Wales is based in the Sterling Zone and therefore we quote the prices in GBP Pound Sterling (£). The $ USD and EUR prices on our product pages are just a guide. When you use your card to purchase the item, the amount will be deducted from your Credit Card balance automatically in your currency using the current exchange rate. All the prices noted during the order process are in UK GBP Pounds (£).

What is the processing and delivery time?

All orders will be shipped after credit card approval and order processing. This process takes less than two working days, at which time the order will be shipped. Your order should reach you within approx 1-2 working days of dispatch within the UK, within 3-4 working days of dispatch to mainland Europe, within 4-5 working days to North America, or 6 working days worldwide. These times are ESTIMATES and CANNOT be guaranteed.

A product is usually in stock unless a backorder notice is posted in the product description. We will notify you by email if, for any reason, the product is not in stock.

Packaging

Our products are delivered in bubble wrap inside a strong carton, or a padded mailing envelope, as to avoid breakages. If requested we can include a message on a card with every order.

RETURNS

1. Should any package arrive in a damaged state or if we made an error in processing your order, please notify us as soon as possible and you will be given instructions on how to proceed. Merchandise delivered to the customer in a damaged or defective condition reported within 30 days will be returned, or exchanged at no cost to the customer.

2. If you are not satisfied -for any reason- with a product you received, it may be returned for a full refund minus shipping cost. However, merchandise may be returned only with the prior approval of Cadwyn Ltd. To request a return, contact us by telephone or e-mail, explain the problem, and you will be given instructions on how to proceed.

3. All items must be returned in their original condition (unused).

4. Cadwyn Ltd is not responsible for any damage to the goods during the return, so we recommend that the return shipment be insured and traceable.

PRIVACY POLICY

This is the web site of CADWYN LTD, Company No. 01114776.

The place of registration and registered office address is: Dolwerdd, Llanfihangel ar arth, Pencader, SA39 9JU, Cymru, UK.

We can be reached via e-mail here at: orders@cadwyn.com or you can reach us by telephone at (0044) 1559 384378

For each visitor to our Web page, our Web server automatically recognizes the consumer's domain name.

We collect the domain name and e-mail address (where possible) of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit.

The information we collect is used for internal review and is then discarded. The information is used to improve the content of our Web page, and used to notify consumers about special offers. The information is not shared with other organizations for commercial purposes.

If you do not want to receive e-mail from us in the future, please let us know by emailing us at orders@cadwyngifts.com

If you supply us with your postal address on-line you will only receive the information for which you provided us your address.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only data collected from the time of the policy change forward.

Upon request we offer visitors the ability to have inaccuracies corrected in contact information, unique identifiers, transaction information, communications that the consumer/visitor has directed to the site.

Consumers can have this information corrected by emailing us at orders@cadwyngifts.com

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

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